Technical Support

Basic Technical Assessment

  • Restart your computer.
  • Re-join Zoom meeting.
  • Chat with your instructor or use audio to notify your proctor.
  • Proctor will notify you when to re-enter the exam.

Connectivity Issues

SOLE Support Issues

If you are unable to access the exam or have an issue while in the exam contact SOLE Support, 304-293-2491 option 1, your proctor and/or instructor or see technical solutions.

Note: SOLE Support cannot alter exam time with out directly working with the course instructor.