Quick Startup Steps

Zoom can be utilized as an online exam monitoring tool. You can complete authentication with student ID's prior to exam start, monitor up to 24 students at a time, utilize the SOLE LockDown browser and record exams for later review as needed.

To get started, follow the Quick Startup Steps

STEP 1: Request Zoom Proctor Accounts

  1. Identify all required Proctors. You can do this by dividing up how many students will be assigned per proctor. No more than 25 per room, including the proctor, is recommended. 
  2. Request a Zoom account with Proctor settings for every Proctor required with the following form. Please note: Zoom will require that all meetings have a Passcode or a Waiting Room enabled. 

  3. Visit:

STEP 2: Assign Proctors to Student Groups
& Notify Students of Exam Schedule/Meeting ID

  1. Each Proctor is assigned a unique meeting ID number that the students will use to join the exam. You can also see this ID on your scheduled Zoom meeting invite.
    Please note: Zoom will require that all meetings have a Passcode or a Waiting Room enabled. 
  2. Once you’ve assigned students to the proctor, provide an updated exam schedule so students know who their proctor is and the proctor's meeting ID #. Utilize this Proctor and Student Assignments spreadsheet.
  3. Be sure to extend exam length to include additional time to authenticate students (check Student ID, scan student test area), approximately 40 seconds to a minute per student and and email students the exam schedule.
  4. Students must use the Zoom application with the Meeting ID for all proctored exams. They cannot use the Web application. Encourage them to visit the Student Setup information.
  5. When ready, inform students of upcoming Mock Exam and regular Exams.

STEP 3: SOLE Exam and Zoom Meeting

  1. The course administrator will create the exam and enable the LockDown browser.
  2. Use a Time limit and Password but consider avoiding release and end dates.
  3. Apply a password and distribute it to all proctors.
  4. Release the exam.
  5. Once everyone is in the Zoom meeting room, proctors should follow the authentication procedure for each student.
  6. Proctors should ensure that the Zoom Virtual Background feature is disabled for each student prior to the launch of the SOLE Lockdown exam.
  7. Release the password via Zoom Chat to students.

STEP 4: Technical Support

  • Once in the LockDown browser, students can no longer see Zoom. They do have audio. Students having issues launching the Zoom application, or other technical issues, can contact the HSC ITS Help Desk at 304-293-3631, option 1.
  • The HSC ITS Help Desk has remote control/remote assistance tools available to help students and faculty.

Disabling ZoomClips

This applies to students taking a proctored exam via Zoom and the SOLE Lockdown Browser. The LockDown Browser is programmed to detect when conflicting programs are running and will request that you close these programs.

ZoomClips is a feature within Zoom that may interfere with the Lockdown Browser launching during a SOLE exam. Therefore, it is recommended that students disable this feature prior to launching exams via the SOLE Lockdown Browser.

However, if ZoomClips is enabled when launching the Lockdown Browser students may be prompted with this message:

Some Blocklisted Application (s) are running.

Lockdown Browser OEM will not run as long as the following applications are running:


Normally, students can use the button option to close the applications, but for ZoomClips, this would close Zoom altogether. Instead, students will need to exit the LockDown Browser and then update Zoom's settings to disable ZoomClips before launching the exam again in SOLE.

Please follow these steps to disable Clips for an entire account:

  1. Sign in to the Zoom Web portal.
  2. In the left navigation menu, click Settings.
  3. On the top right of the page, click the Clips tab. You may need to click the arrow to show more tabs.
  4. To the right of the Clips feature, click the toggle to disable the setting.

Please visit the Zoom Clips user guide to learn more.