Published Thursday, February 1, 2024
During the recent snowstorm, some exams were moved to remote with a Zoom proctor, and several students received an error message regarding disabling Zoom Clips, a newer setting in Zoom. SOLE has added some documentation to assist with disabling this feature here:
1. Exam Troubleshooting for Instructors
2. Exam Troubleshooting for Students
3. Quick Startup Steps for Remote Exam Monitoring
4. A link to the student's exam troubleshooting page has also been added to the Student Setup for Remote Exam Monitoring.
If you get a call from a student needing assistance, you can help them disable Zoom Clips by using the written info on the pages above. We would also advise that you share those links for future reference.
Contact SOLE Support:
solesupport@hsc.wvu.edu
304-293-2491, Option 1
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