Faculty and Staff, make sure you are ready for any changes due to Coronavirus (COVID-19)

Avoid upgrading to macOS Big Sur on Apple devices

Published Monday, September 14, 2020

To prevent loss of internet connectivity and other possible problems, students and employees who use personally owned Apple computers for study or work should avoid installing the newest Mac operating system, macOS Big Sur, when it is released.

While we do not know the exact release date, Information Technology Services anticipates that macOS Big Sur will be available sometime in September. All new OS releases create compatibility risks, and this is the first major version update in 20 years. While Big Sur has not yet been tested against all WVU applications, ITS has already identified potential issues with Wi-Fi, AirDrop, Bluetooth and WVU’s Virtual Private Network (VPN).

ITS will announce when it is safe to update your personal machine.

The upgrade to macOS Big Sur will be delayed for all WVU-owned computers, and users should not attempt to update those machines.

If you have already installed macOS Big Sur on your personal machine and encountered problems, contact the ITS Service Desk for assistance at 304-293-4444.

Health Sciences Center employees or students who have issues should contact the HSC Help Desk at 304-293-3631, option 1.

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