Preparing for Exam Troubleshooting

Anticipating and addressing potential technical issues in advance can significantly reduce problems on exam day. Here are some recommendations to help ensure a smooth testing experience:

Proactive Steps Before the Exam

1. Create a Practice Test:
   Set up a practice test that is always accessible, and, if necessary, include the LockDown Browser. This allows students to familiarize themselves with the exam interface and verify that the LockDown Browser is properly installed.

2. Internet Signal Check:
   Encourage students to check their internet signal strength and, if possible, perform a speedtest before each exam to confirm they have a stable connection.

3. Report Technical Issues:
   Require students to report any technical issues as soon as they occur. This makes it easier to verify issues by aligning reports with the exam log.

4. Alert Students to Exam Logs:
   Inform students about exam logs to discourage cheating and prevent technical issues from multiple login attempts during the exam.

Adjusting Exam Settings and Course Policies

Prepare for possible technical issues by adjusting settings and policies to be flexible:

• Add Extra Time:
  Consider adding additional time to the exam’s Time Limit to account for potential technical issues.

• Include Time for Authentication:
  If using Zoom or another identity verification process, allow extra time to account for potential delays or technical difficulties.

• Limit Proctor Password Access:
  In exams using LockDown Browser, only provide the Proctor Password on an as-needed basis to maintain security.

For more detailed information on resolving technical issues during and after exams, review troubleshooting guides specifically for students and instructors.