File name example: firstname.lastname@example.org
The size limit per attachment(s) is 1GB and there is no limit on all attachments uploaded on a ticket request. Multiple files can be Zipped (compressed) that will take up less storage space and can be transferred to other computers more quickly than uncompressed files.
Please contact SOLE Support if you have problems uploading a large quantity of photo attachment(s).
All HSC employees are required to agree or disagree to the photo consent agreement on the HSC IT Security Awareness Training. Photos will not be displayed in SOLE or the HSC Directory if a user disagrees to the photo consent form on the HSC ITS Security Awareness Training (Step Four: Photo Agreement).
Directory Administrators can locate the user's status in the HSC Directory Manager, beneath the users profile photo box. There will be an alert box stating one of the following: Valid photo agreement in place; Valid agreement date or Employee DECLINED photo display; No agreement date and display photo is unchecked.
Every department has Directory Administrators that can make updates to a user’s profile or department in the HSC Directory. In order to locate/contact editors to make updates to your profile, look up the user's profile or department. In the user's profile or in the department listing, click on the Additions/Corrections? tab. This will list the Directory Administrators that can assist in updates to profile information in the HSC Directory.
Please contact University Relations to request a professional photoshoot: email@example.com
SOLE Support can only upload profile photos to SOLE and HSC Directory. WVU Medicine and Clinical profiles are listed in a separate Directory. Please contact the WVU Medicine Helpdesk at (304) 598-4357 to make any edits/additions to the WVU Medicine and Clinical profiles.