Faculty and Staff, make sure you are ready for any changes due to Coronavirus (COVID-19)

Blackboard Collaborate Original

Blackboard Collaborate Ultra will be replacing Blackboard Collaborate Classic. It is therefore recommended that all courses begin using Ultra beginning with the Fall 2020 semester. 

Support

Through our Collaborate license agreement, our customers receive 24/7 support from Collaborate. We ask that you visit the Knowledge Base first and then if additional help is needed, please call their toll-free number or Submit a Ticket directly at the site given below.

If you are not contacted by Collaborate or there appears to be a connection problem between Collaborate and SOLE, please contact SOLE Support at 304.293.2491 Opt 1 or send an email to solesupport@hsc.wvu.edu or submit a ticket.

Request SOLE Support

Additional Resources