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SOLE Help Files > Login Difficulty

Login Difficulty

If you experience difficulty with your SOLE Login, there is a feature that will allow you to report your incident to SOLE support.

Resolving Login Issues

  1. Click on the Help icon from the Login page.
  2. Under SOLE Help Center click on the Are You SOLE Ready? icon.
  3. If this does not solve your problem, click on the Contact Support icon under Contact SOLE.
  4. you will be given the opportunity to send a message describing the problem to SOLE Support. Please fill out the form as completely and detailed as possible.

Upon receipt of your message, SOLE Support will try to resolve the problem as soon as possible, usually within 24 hours.

Trouble Logging In?

If you are a Current Student, Faculty or Staff you should use your MasterID to login to SOLE. For help with MasterID, visit the MasterID information page. The following User Settings will not appear if you are logging in with MasterID.


Complete the following steps to reset your SOLE password if you are not using MasterID.
  1. Click on the Help icon on the SOLE login page.
  2. Click on the Trouble Logging In? icon.
  3. Click I do not have a MasterID account or I am unsure.
  4. Type your email address into the form.

If you have forgotten the email address that is associated with your SOLE account, click the Forgot your email address? link.

  1. Click Request Password Reset. You will be sent to the SOLE login page stating that your "Login information has been mailed to: 'youremail'. You should receive it shortly."
  2. SOLE will email you information on resetting your SOLE password.
  3. You will receive a token link from SOLE that is available to you for 8 hours through your SOLE account email. If you use a SOLE email account, the token will be emailed to your backup email account.
  4. Click the token link.
  5. You will now be prompted to reset your SOLE password.

Related Links: Are You SOLE Ready?, IE Compatibility Mode, Supported Browsers, Report a Problem

Last Updated: 6/11/2012 3:11:19 PM